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Course Outline

In the past ten years, the workforce has changed dramatically. More than ever, a workplace is a diverse collection of individuals proud of who they are: their gender, their sexual orientation, their religion, their ethnic background, and all the other components that make an individual unique.

The challenge becomes: how can we make these diverse individuals work as a team? We all know what happens to organizations that don’t have effective teamwork: they fail. Failing to embracing diversity can also have serious legal costs for corporations.

• Understand what diversity and its related terms mean
• Be aware of how aware they are of diversity and where they can improve
• Understand how changes in the world can affect you and your view
• Identify stereotypes
• Know what terms are politically correct and which are not, and why
• Use the four cornerstones of diversity
• Identify the pitfalls relating to diversity and how to avoid them
• Use a technique for dealing with inappropriate behaviour
• A management style to encourage diversity
• Act if you or one of your employees feels discriminated against