Essential Business Skills
The economy continues to evolve at break-neck speed. For organizations to stay competitive and for individuals to remain effective and marketable, an investment in essential business skills is - essential. These essential skills are reading text, document use numeracy, writing and thinking skills, oral communication, working with others, computer use and continuous learning.
Younger employees may need training in basic business protocols and competencies while more experienced employees may need an understanding of new and emerging management and system protocols.
Whatever the need, businesses of every size benefit because these are skills that are transferrable within the organization and endure throughout an employee’s career.
Organizational Development
Organizational development is the process by which a company develops the internal capacity to increase organizational effectiveness and thus meet its business goals. This is achieved through supporting individuals and teams and by establishing appropriate programs, policies, and systems. A key component in organizational development is ongoing employee training to foster resilience, health, and how to work more effectively with others.
There is a need for organizations and individuals to invest in essential business skills. Essential Business skills are skills that are transferable throughout the organizations wherever you move. These skills will make you and your organization more efficient and productive.
Course outlines in this category- Developing a Healthy Age Free Workplace
- Developing A Mission Statement
- Developing a Vision Statement
- Organizational Values Clarification
- Implementing a Competency Model
Age Friendly Culture
An age-friendly culture embraces calculated risk, unleashing greater innovation, creativity, collaboration, knowledge sharing and productivity amongst all generations. Being both adaptive and transformational, inspiring cultures sustain long term success.
Course outlines in this categoryStrategic Workforce Planning
Do you have the people to meet the future needs of your business? Do you know if there are people with key skills that drive the value in your organization planning to retire? Do you know what to do? Learn a systematic way of finally managing this process not just for the next budget year but looking forward three to five years.
Course outlines in this categoryMentoring - Knowledge Transfer and Retention
“Mentoring is to support and encourage people to manage their own learning in order that they may maximise their potential, develop their skills, improve their performance and become the person they want to be.” Eric Parsloe, The Oxford School of Coaching & Mentoring
Course outlines in this categorySuccession Planning
Change is a hallmark of today's business world. In particular, our workforce is constantly changing- people come and go, and move into new roles within the company. Succession planning can help you make the most of that change by ensuring that when someone leaves, there is someone new to take their place.
Course outlines in this categoryEngagement
Engagement is the state of intense concentrated attention and effort in the service of the particular task or problem that is highly valued by the individual. What happens? Highly valued skills and talents are brought to bear on the task. Positive emotions run high, time appears to stop, and the rest of one’s environment seems to slip away. It is also referred to as “healthy” work. Find out what it can mean for your organization.
Course outlines in this categoryDiversity
In this day and age no organization can afford to offend anyone of its potential or current employees. Learn about how to develop an inclusive workplace culture.
Course outlines in this categoryOrganizational Management Skills
In our fast changing workplaces, understanding how to activate the key skills of managing change, communication and employees’ behaviour are not innate abilities but learned. These skills do not come naturally for most people and understanding how to change your behaviour to be successful with others will be transferable skills throughout your career.
Course outlines in this category- Change Management: Change and How to Deal With It
- Communication: Listening and Feedback
- Performance Management
- Conducting Effective Performance Reviews
- Conflict Resolution: Getting Along in the Workplace
- Challenging Negativity
- Dealing with Difficult People
Leadership
Leadership is different from being a good manager. Leaders can motivate people to achieve personal and organizational goals and are an energy that propels others to move boldly toward success. Find out what it takes and how to modify behaviours to be successful.
Course outlines in this categoryCustomer Service
With more and more of our economy being driven by the service industry we need to understand how to ensure our customers are satisfied with our services. Customer service skills help us build good relationships with those we serve as well as those within our organization.
Course outlines in this categoryTalent Management
Even with the current economic climate, smart employers are keeping their eyes and ears open to ensure that they don’t miss an opportunity to attract and retain talented employees. Finding the right employees can make the difference between floundering and success.
Course outlines in this category- Hiring for Success: Behavioural Interviewing Techniques
- Measuring Churn in Your Organization and Doing Something About it
Keeping Employees
After you spend all that money to attract and hire a new employee it is easy to fritter away the investment in the new hire by watching them walk out the door too soon. Find out how to make your workplace “sticky”.
Course outlines in this category- Orientation Handbook: Getting Employees Off to a Good Start
- Performance Management: Managing Employee Performance
Transitioning Employees Out of the Workplace
Unfortunately from time to time organizations need to downsize or “right size” their workforce. This is hard on the employee and on those that remain. Most important at these times is offering the support that employees need. Leaving employees need to understand the essential skills that they have, how to transition these skills to a new employment opportunity or how to re-skill themselves to be more marketable.
Course outlines in this category- Transitioning Employees Out of the Workplace
- Getting Through Downsizing
- Thinking Through the Process of Transitioning Employees
- Retooling Transitioning Workers
Teamwork
Little gets done in an organization without teamwork. Find out how to boost the effectiveness of your employee interactions. Ensure that complex jobs and personal preferences gel to get the synergy you need to drive your goals.
Course outlines in this categoryProfessional Development
Many of us are striving to be the best we can be for our family, friends and career but sometimes we need to change behaviours that become counter productive to the personal goals we want to achieve. The following seminars offer great skill building opportunities for some common issues.
Course outlines in this categoryCareer Development
Research tells us that people want to have a career path and training until the day they decide to leave the workplace once and for all. Ensuring that your employees know what essential skills to add to their personal portfolio to help the organization will make them more engaged and productive.
Course outlines in this category- Looking for a New Job
- Emotional Intelligence at Work
- Writing Skills Remember the 3 C's of Writing using Word for KAA-Bomers
- "What’s Your Point?" Focusing the Message for Clear and Effective Business Communications
- Business Writing: The Effective Letter Writer
- Business Writing: The Effective Report Writer
- The Business Writer's Toolkit
- Persuasive Writing Seminar
